Refund Policy

Payment provider

DYSHEA purchases may be processed by PayPal or Creem. Creem acts as merchant of record for purchases made through it. Requests, cancellations and refunds are also subject to the terms of the payment provider used for the purchase.

Refund eligibility

Unless required by applicable consumer law or the payment provider's terms, completed digital purchases are generally non-refundable after access has been delivered. At checkout you confirm that access should open immediately, which ends the 14-day right of withdrawal that would otherwise apply to digital content; that confirmation is recorded with your account. Requests are reviewed individually, including cases involving duplicate charges, material technical failure or a product that was not delivered as described.

If DYSHEA is materially unavailable, not as described or affected by a persistent technical issue that prevents access to the purchased features, contact us so we can first try to resolve the problem.

How to request a refund

Reply to or use the management link in your PayPal or Creem receipt. You may also contact dyshea@dyshea.com with the purchase email, payment provider and transaction details so we can assist.

Subscriptions and cancellation

Canceling an All Access, Family or Schools subscription prevents future renewals but does not automatically refund a completed payment. Unless a refund or applicable law requires otherwise, access remains available through the end of the paid billing period. Manage the subscription through the PayPal or Creem account and receipt used for checkout.

After a refund

Approved refunds are returned to the original payment method where possible. Processing time depends on PayPal or Creem, the payment method and the buyer's financial institution. Access associated with a fully refunded, reversed or disputed purchase may be removed when the event is confirmed.

Consumer rights

This policy does not limit any non-waivable rights available under the laws of the buyer's country. Where applicable law or the payment provider's policy provides greater protection, that protection applies.

Contact

Questions about a DYSHEA purchase can be sent to dyshea@dyshea.com.